Privacy Policy

This summary sets out the key points about how the Office of the Dispute Resolution Adviser (DRA) handles personal information.

We only use and disclose personal information for the purposes for which we collected it—purposes which are directly related to one of our functions or activities under the Oil Code of Conduct.

Collection of your personal information
We usually collect personal information (including sensitive information) from you or your authorised representative when we are handling a request for assistance; On-line Enquiries or Requests to Appoint a Mediator to an oil dispute.

We also collect personal information through our Mediator and Party reporting forms which enable mediators and clients to provide feedback to improve our processes.

When you save or submit a form using our online services, the information is encrypted and stored in a secure third party managed server.

Disclosure
To ensure fairness, we disclose relevant information about the details of your complaint or online application to the respondent and, where relevant, affected third parties and legal representatives.

We automatically give you a copy of  any information you lodge with us so that you have a record of the information you have shared and are able to correct any errors in the recorded information.

We do not disclose sensitive information about you unless you agree, or would reasonably expect us to.

We do not use personal information, or give personal information about an individual to other Government agencies, private sector organisations or anyone else, unless:

  1. the individual has consented;
  2. the individual would reasonably expect us to use or disclose the information for the secondary purpose and the purpose is related (or directly related in the case of sensitive information) to the purpose for which it was collected;
  3. we are required or authorised by law or by an order of a court/tribunal;
  4. we believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body;
  5. it will prevent or lessen a serious and imminent threat to somebody’s life or health, or where it is necessary to assist with the location of a person who has been reported missing;
  6. it is necessary for the establishment, exercise, or defence of a legal or equitable claim or in relation to an alternative dispute resolution process.

As well, web traffic information we collect using Google Analytics may be stored overseas.

Complaints
You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.